Privacy Policy
Last Updated: October 13, 2025
1. Introduction
OrderPrint.me ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated printing services.
2. Information We Collect
2.1 Account Information: When you create an account, we collect your name, email address, company name, and billing information.
2.2 Printer Information: We collect information about your printers, including printer names, IP addresses, and printer configurations to facilitate automated printing.
2.3 Shipping Label Data: We process shipping label information including recipient addresses, tracking numbers, and carrier details necessary to print your labels.
2.4 Usage Data: We automatically collect information about how you interact with our service, including print jobs, API calls, and system logs.
2.5 Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience and analyze site traffic.
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our automated printing services
- Process your print jobs and deliver labels to your printers
- Manage your account and subscriptions
- Send you service updates, technical notices, and support messages
- Improve our services and develop new features
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. How We Share Your Information
4.1 Service Providers: We share information with third-party service providers who help us operate our business, including payment processors (Stripe), cloud hosting (Firebase/Google Cloud), and analytics services.
4.2 Shipping Carriers: We share necessary shipping information with carriers (Canada Post, UPS, FedEx, Purolator, SuperRoute) to facilitate label printing.
4.3 Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
4.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure API authentication, and access controls. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Print job data is typically retained for 90 days for troubleshooting purposes. You may request deletion of your data by contacting us.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data
- Object to or restrict certain processing activities
- Export your data in a portable format
- Withdraw consent at any time
8. Cookies and Tracking Technologies
We use cookies to improve your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings. Disabling cookies may limit some functionality.
9. Third-Party Services
Our service integrates with third-party platforms including Google Analytics, Stripe, and Zoho SalesIQ. These services have their own privacy policies governing their use of your information.
10. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: robert@orderprint.me
By using OrderPrint.me, you acknowledge that you have read and understood this Privacy Policy.